Return And Refund Policy
Thank you for shopping at www.beumaxonline.com. We value your business and strive to offer high-quality products. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.
1. Return Window
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Proof of Purchase
To initiate a return, please provide your order number and proof of purchase. Items without proof of purchase may not be eligible for return.
3. Return Process
To return an item, please follow these steps:
- Contact our customer service team at beumax98@gmail.com or +19197714287
- Provide your order number and details about the item you wish to return.
- Follow the instructions provided by our customer service team.
- Pack the item securely and include the original product packaging, if possible.
- Ship the item to the return address provided by our customer service team.
4. Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 3 business days for the refund to be processed.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at beumax98@gmail.com. We will provide instructions on how to return the item and will arrange for a replacement or refund, as applicable.
6. Non-Refundable Items
Please note that some items may be non-refundable, such as custom-made or personalized items. Be sure to check the product description for any special return restrictions before purchasing.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at beumax98@gmail.com].
8. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
- Email: beumax98@gmail.com
- Phone: +1919-771-4287